Samsung Remote Support for TV & Smartphone: Remote Service | Samsung US


samsung galaxy remote tv

Shop for remote tv at Best Buy. Find low everyday prices and buy online for delivery or in-store pick-up. Use Your Phone as a TV Remote. Like many of today's hottest Android phones, Samsung's Galaxy S5 features a built-in infrared transmitter that lets you control your TV with Tom's Guide Staff. With the app "TV (Samsung) Remote Control" you can use your smartphone to control your Samsung TV over the local network and/or with IR (if your android has infrared port). (★ Infrared (IR) control - This option works on phones and tablets with built-in IR blaster such as Samsung Galaxy S, HTC ONE, LG G3/G4/G5, Xiaomi Mi / Redmi / Note /5(K).

How Do I Use My Samsung Galaxy Device as a TV Remote Control?

This site uses cookies to enhance your web site experience. By continuing to browse or use this site, you are agreeing samsung galaxy remote tv our use of cookies. Message and data rates may apply. Samsung Remote Service enables one of our Samsung Care Pros to remotely view and control your Samsung TV and smartphone to directly help you with your product. In order for Remote Samsung galaxy remote tv to work your smartphone or tablet must be connected to a high speed samsung galaxy remote tv connection.

It is highly recommended that you connect to WiFi as you may incur network charges for using mobile data out of your allowance. Please contact your network provider for further information.

Read and accept the Terms and Conditions if you agree with them. If you are prompted to samsung galaxy remote tv an update then please do so by following the on-screen instructions, samsung galaxy remote tv. Call Samsung customer service on which is available 24 hours 7 days a week. Scroll down the notification bar and tap Smart Tutor Connection. Note: in order for Remote Service to work your TV must be connected to a high speed internet connection.

If your TV cannot access the internet or your connection is too slow you will receive a message that samsung galaxy remote tv are unable samsung galaxy remote tv connect to Remote Service, samsung galaxy remote tv.

Call Samsung customer service on which is available Monday through Friday from 8am to 12am. Saturday and Sunday 9am to 11pm. Please advise customer service that you wish to use Remote Service, samsung galaxy remote tv. Yes, in order for the Samsung Care Pro to access and control your device it needs to be connected to a stable high speed network. If your device cannot access the internet or your network connection is unstable or slow you will receive a message that you are unable to connect to the Remote Management service.

Yes, the Remote Service system uses a secure connection between your device and our server. All information is stored on Samsungs servers and no third party company has access to this information. No unwanted information or malicious programs can be sent to your device. No, the Remote Service system only allows Samsung to connect to your device for a single session.

Once samsung galaxy remote tv connection is terminated Samsung cannot reconnect without a new PIN being generated by you. Powering off the device will also terminate any session immediately. Yes, Samsung will be able to see the incoming picture.

Through this the Samsung Care Pro can determine if the problem is being cause by the input or the device. No, Remote Service is offered free of charge to our customers. Samsung strives to constantly provide our customers with the best support for their products. Once connected to samsung galaxy remote tv device a Samsung Care Pro can control it as if they were in front of the device itself.

If you need to connect to Remote Service again the Samsung Care Pro can quickly review which settings have been changed from the previous session. A Samsung Care Pro could see you through the built-in camera but only if they are accessing an app that uses the built in camera e. Camera app. The Samsung Care Pros will never access these types of apps while connected to your TV unless they are specifically asked to do so in order to test that particular apps functionality.

You can set the camera to the closed position to prevent the Samsung Care Pro from seeing you while accessing the application. There is no way for the Samsung Care Pro to access your built in camera without your knowledge.

Please read these Terms carefully before using the Services provided. Using the Services indicates that you accept these Terms and, further, that you accept that the Services will be provided pursuant to these Terms which form an agreement for the Services between you and the Company as defined below in Section 1. If you do not accept these Terms, do not use the Services.

If at any time during the Services you do not wish to continue using the Services, the Company will stop providing the Services at your request.

Such revisions, supplements or changes will be effective immediately and incorporated into these Terms. Your continued use of the Services will be deemed to constitute your acceptance of any and all such additional or revised Terms.

Appropriate legal action may be taken by the Company for any illegal or unauthorized use of the Service. Where information is provided to the Company via its call center, you are also requested to listen to the recorded messages regarding personal data.

As a result, the Samsung technician will be able to access, diagnose, change setting information and update the software incorporated in, your Samsung Product. In addition, in order to understand the technical issues of the Samsung Samsung galaxy remote tv and help you resolve such issues though the Service, the Company may samsung galaxy remote tv certain information during the course of the Service related to your use of your Samsung Product, including but not limited to, device information, applications and software you may have installed on your Samsung Product, MAC address, device unique identifier, IP address and any other network information.

Furtheronce you have agreed to use the Service, when your Samsung Product has to re-boot due to a technical error, a crash log-file containing information related to such error, including without limitation, the name of the program that has stopped working, the date and time the program stopped working, the version of the program, the firmware and any other software operation history will be sent to the Service server operated by the Company and stored in the aggregate in order to keep a record of recurring samsung galaxy remote tv problems, implement improvements efficiently and help to create new solutions in the future.

However, if you have previously provided any personal information to Company for other non-related services, we may continue to use that information consistent with the applicable Privacy Policy, samsung galaxy remote tv. Unless due to the willful misconduct, our online support advisors Samsung shall not be held responsible whatsoever for your disclosure, whether intentional or inadvertent, of such material.

You agree that you are the primary account holder or owner of the Samsung Product and are authorized to make decisions on the servicing of the Samsung Product.

You agree to be financially responsible for all of your use of the Services, where charges for the Services may be applicable. In order for Samsung to effectively render the Services hereunder you need to have an active Internet connection. However, where the relevant Samsung Products are out of warranty, samsung galaxy remote tv, the Services may potentially not be offered free of charge.

In this case, the Advisor will make any applicable charges and the mechanism for the calculation and payment of such charges clearly known to you, and obtain your approval prior to providing any Services. As such, you may incur data usage fees. The Service is made available for your personal, non-commercial use only. Use of the Service to sell a product or service, such as troubleshooting services is expressly forbidden.

In addition, the Company may install firmware or updates developed by Samsung in order to solve technical problems, and such installation may delete the personal setting of the Samsung Product selected by you. In such cases you agree to undertake to abide by the terms and conditions, copyright and licensing terms governing the use of the third party software as set out by the software provider or its distributor.

The Company shall not be responsible whatsoever for the fitness, performance, and functionality of any third party software.

There is no guarantee that the Company will be able to solve the reported issue. However, some issues may not be resolvable during one or more phone calls or remote connection sessions. The Advisor will assist with reference to an appropriately located service center.

You may choose to utilize the services of the service center at your discretion and at your sole risk. Alternatively, samsung galaxy remote tv, if the Advisor considers that any issue or fault lies with a third party product or service, the Advisor will suggest that you contact the manufacturer or provider of that other product or service.

In such an event, the Company will endeavor to restore the Services after suspension as soon as reasonably possible, samsung galaxy remote tv. Any such changes will not materially affect the Samsung galaxy remote tv you receive from us. The Advisor may provide, where possible, information on how to obtain basic help should either affect our customers; however, problems relating to security exploits are excluded from the Services.

While the Company endeavors to ensure that the Services are normally available during the regular business hours, the Company shall not be liable if for any reason the Services are unavailable at any time or for any period. Accordingly, to the maximum extent samsung galaxy remote tv by law, the Company provides you with the Services on the basis that the Company excludes all representations, conditions and other terms and expressly disclaims any warranty of any kind, either express or implied, including all implied warranties of satisfactory quality, samsung galaxy remote tv, fitness for a particular purpose, suitability, reliability, timeliness, accuracy, completeness, security, title and non-infringement which, but for these Terms, might have effect in relation to the Services.

Notwithstanding anything to the contrary in these Terms, in no event shall the Company be liable to you for any amount in excess of the amounts actually paid by you for the Services, if any. You shall be responsible for backing up your own system and if your use of the Services results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.

We try and ensure that such materials are accurate and up to date, but we cannot be responsible for any errors, faults or inaccuracies. Our liability to you as explained above remains unaffected by this. Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Nothing in these Terms shall affect your statutory rights as a consumer. The Services may not be available during maintenance breaks and other times. Company may also decide to discontinue the Services or any part thereof in its sole discretion. In such case, you will be provided with prior notification. The Company reserves the right, at its own expense, to assume the exclusive defense and control of any claim which is subject to indemnification samsung galaxy remote tv you under these Terms, in which event you will from that time onwards have no further obligation to provide indemnification for that claim.

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We will see you soon! Samsung Remote Service. Frequently Asked Questions. What is Remote Service? Remote Service advantages Direct assistance as if you were with a Samsung Care Pro Optimized device settings and advice on how to use features All steps are shown live on-screen. Remote Service requirements Your device is running a minimum of Android Version 2, samsung galaxy remote tv. Install Smart Tutor. Call our Samsung Customer Care line. Privacy Functions Privacy Functions.

Security popup message. The message will ask whether you would like to proceed with our Samsung Care Pro having access to these applications. Please note Samsung Care Pros cannot control your device without your consent. If you choose not to allow access to the Samsung Care Pro for a specific application which contains private information, you may choose the "No" option accordingly.

Remote Service advantages You can follow the steps of the Samsung Care Pro helping you on-screen One-on-one support for all your Smart Hub questions Get the most out of your TV with advice from an expert.



samsung galaxy remote tv


Like most of the newest halo phones on the market, the Samsung Galaxy S4 has an infrared port so you can use it as a TV remote. With its built-in WatchOn application, the Galaxy S4 can browse Author: Tom's Guide Staff. "Remote for Samsung TV" is a virtual remote control that lets you control your TV. The application is completely free. To use the remote, you must have your mobile / tablet on the same wifi network as your TV and you have to accept the message that appears on your TV. Because the application runs through the wireless network, it is not necessary to be near the TV/5(K). The Samsung support homepage is your starting point for help with Samsung products, featuring visual guides, manuals, support downloads, tech specs, troubleshooting, and answers.